We are based in Melbourne and ship to anywhere within Australia. We also ship to New Zealand, and working on shipping to other parts of the world to extend our Paint and Flow family. Stay tuned for the latest news!
There are 3 brushes in adult kits and 2 brushes in kids kits. It is not necessary to purchase additional brushes, however some of our customers do choose to purchase additional brushes to avoid the need to wait for brushes to dry after cleaning.
Also another food for thought: there are so many different shapes, sizes and types of paintbrushes when going into an art store. Don't be overwhelmed! There is no need to rush out and buy all kinds, it is a good idea to do your research and see how go with the included brushes first.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Please remember that you have 30 days after arrival to return your order, and return shipping cost is not included.
It depends on where you are. Orders within Australia will usually take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Please note that these times are guidelines only, as we have no control over delays experienced by Australia Post and other shipping companies that we may use. Delivery details will be provided in your confirmation email.
We use Australia Post for within Australia, and other major shipping companies for international orders.
You can contact us at firstname.lastname@example.org. We will be happy to assist you!
The paints in each kit are calibrated to ensure that there are enough in the tubs for the corresponding numbered areas. In fact, there should be leftover paints to enable some touch ups. If you have any issues, please contact us and we will be happy to assist.
Our Round painting kits come already stretched and framed. However, for the 40x50cm and kids kits, they do not come with a frame. The reason for this is because there are so many ways to display your finished artwork, and so you may want to wait until a painting is finished to decide. You can easily purchase wooden stretcher bars, large photo frames or even an art portfolio from places such Spotlight, Ikea, K-mart and of course, art stores.
We process orders as soon as they are received to ensure prompt delivery. Due to this, an order is usually not able to be changed or cancelled once submitted. However, please email us anyway and we will do our best to assist as long as the order has not been shipped.